FAQ

Are all of your boots CSA approved?

All of our boots except for the Farmer 00804 and the Havana 39035P are CSA approved.

There is a boot that I've seen in a store and I can't find it online.

Contact Us and we will try to accommodate you.

I have a store and would like to carry your products.

Please Contact Us and we will get back to you with more information.

Can I phone in my order/phone in my payment?

Yes you can!  On the checkout page, there is an option to pay for your order via telephone.  Alternately, you may also phone our customer service line to place an order: 1-888-355-6444.

What payment methods do you support?

We currently accept Visa, MasterCard debit & credit cards, as well as American Express credit cards. We also accept PayPal. If you are not comfortable with inputting your card info online, you can also call us directly to set up payment. If there is a payment method you would like to see, please Contact Us and we will try and get the payment method set up for you.

How can I find your currency exchange rate for a product I would like to purchase?

We would advise that you contact your bank and / or credit card provider for accurate exchange rates as these conversions vary by banks.

When do you ship my order once it is placed?

Most of the orders will be shipped the next business day.  If there is a high volume, it may take an additional day to ship. 

Do you ship internationally?

Unfortunately, we do not ship internationally with exception to the contiguous U.S. including Alaska.

Do you Ship to the United States? Continental or Contiguous?

Yes we do, however, only to the contiguous U.S.

By definition, contiguous U.S. EXCLUDES the following states / territories:


  • Hawaii
  • Alaska**
  • Puerto Rico
  • Guam
  • Virgin Islands

**NOTE: JB Goodhue WILL ship to Alaska.

How long will it take for my boots to get to my door?

Orders to Canada will take between 2-5 business days, depending on the shipment method. Orders to the United States take approximately 4-7 business days.

Where can I find your policies?

The following links have our policies:
Terms and Conditions
Privacy
Shipping and Deliver
Return Policy

What is your return policy?

Our return policy may be found here: Return policy If you are not satisfied with your purchase, we now offer Flat Rate Return shipping in Canada and the contiguous U.S. (including Alaska) on unworn product(s) in its original packaging within 30 days of purchase. The flat rate return Fee is $15 CAD plus all applicable Taxes for Canada and $20 CAD plus all applicable Taxes for the U.S.

Please contact JB Goodhue customer service at 1-888-355-6444 to request a Return Authorization Number(RAN). All product(s) returned must be accompanied by a Return Authorization Number and your original packing slip. Please include the packing slip with your return product and place the completed WWW RAN# label on the outside of your return package.