FAQ

Can I phone in my order/phone in my payment?

Yes you can!  On the checkout page, there is an option to pay for your order via telephone.  Alternately, you may also phone our customer service line to place an order: 1-888-355-6444.

What payment methods do you support?

We currently accept Visa, MasterCard debit & credit cards, as well as American Express credit cards. We also accept PayPal. If you are not comfortable with inputting your card info online, you can also call us directly to set up payment. If there is a payment method you would like to see, please Contact Us and we will try and get the payment method set up for you.

How can I find your currency exchange rate for a product I would like to purchase?

We would advise that you contact your bank and / or credit card provider for accurate exchange rates as these conversions vary by banks.

When do you ship my order once it is placed?

Most of the orders will be shipped the next business day.  If there is a high volume, it may take an additional day to ship. 

Do you ship internationally?

As of November 2012, we have started to ship to the United States; as of October 2014, we have started to ship internationally.

How long will it take for my boots to get to my door?

Orders to Canada will take between 2-5 business days, depending on the shipment method. Orders to the United States take approximately 4-7 business days. International orders vary from 10-20 business days, depending on the country.

Where can I find your policies?

The following links have our policies:
Terms and Conditions
Privacy
Shipping and Deliver
Return Policy

What is your return policy?

Our return policy may be found here: http://jbgoodhue.com/return-policy.html If you are not satisfied with your purchase, you can return your unused product within 30 days of purchase. Please contact JB Goodhue to request a Return Authorization Number. All product returned must be accompanied by a Return Authorization Number and your original packing slip. JB Goodhue will offer you a refund based on your original method of payment, less shipping charges. The product must be packaged in the original, unmarked carton, including any documentation and returned via the carrier of your choice, at your expense. 

There is a boot that I've seen in a store and I can't find it online.

Contact Us and we will try to accommodate you.

I have a store and would like to carry your products.

Please Contact Us and we will get back to you with more information.

Are all of your boots CSA approved?

All of our boots except for the Farmer 00804 and the Havana 39035P are CSA approved.